Terms and Conditions
Last updated: June 2026
These Terms and Conditions ("Terms") govern the use of services provided by Only1Agency S.à.r.l.-s ("Only1Agency", "we", "us", or "our"), a company registered in Luxembourg under RCS number B305425, VAT number LU37317385, with its registered office in Luxembourg.
By engaging our services, signing a quote, or making a payment, the client ("you" or "the Client") agrees to be bound by these Terms.
1. Services
Only1Agency provides digital marketing services to local businesses, including but not limited to social media management, content creation, photography and videography, graphic design, website creation and maintenance, AI generated marketing content, and related digital strategy services.
The specific scope of services for each Client is defined in the corresponding quote, invoice, or product description agreed upon before the start of any engagement.
2. Quotes and Pricing
All prices are quoted in Euros (EUR) and are exclusive of VAT unless explicitly stated otherwise. Monthly packages are billed in advance unless otherwise agreed in writing.
Quotes remain valid for 30 days from the date of issue unless stated otherwise. Only1Agency reserves the right to adjust pricing for future billing periods, provided the Client is notified at least 30 days in advance.
3. Payment Terms
Invoices are payable within 14 days of the invoice date unless otherwise agreed. Late payments may result in a suspension of services until payment is received.
Monthly recurring packages are billed automatically each month from the start date of the engagement, unless cancelled in accordance with Section 6.
4. Client Obligations
To deliver the agreed services, the Client agrees to:
- Provide timely access to relevant social media accounts, Google Business Profile, website hosting, or any other platform required for the engagement
- Supply requested materials, photos, videos, or information within a reasonable timeframe
- Review and approve content within the timeframe communicated by Only1Agency, to avoid delays in the agreed publishing schedule
- Be available for scheduled photo or video sessions at the agreed date, time, and location
Delays caused by the Client in providing access, materials, or approvals may affect delivery timelines and do not constitute a failure of service on the part of Only1Agency.
5. Content Ownership and Usage
Upon full payment, the Client owns the rights to the final content created specifically for them (photos, videos, graphics, website) for their own commercial use.
Only1Agency retains the right to use any content created for the Client for portfolio, marketing, and promotional purposes, unless the Client explicitly requests otherwise in writing.
Stock assets, templates, fonts, or third party tools used in the creation process remain the property of their respective owners and are licensed, not sold, to the Client.
6. Contract Duration and Cancellation
Monthly packages operate on a rolling monthly basis with no long term commitment, unless otherwise specified in a separate agreement.
Either party may cancel a monthly package by providing at least 30 days written notice before the next billing cycle. Services already invoiced and in progress will be completed as agreed.
One time services (such as website creation or individual content packages) are considered final upon delivery and acceptance by the Client.
7. Refunds
Due to the nature of creative and digital services, payments for work already completed, in progress, or delivered are non refundable.
If a service has not yet started, a refund may be issued at the sole discretion of Only1Agency, minus any costs already incurred.
8. Liability
Only1Agency commits to delivering services with professional care and diligence. However, we do not guarantee specific results in terms of audience growth, engagement, sales, or revenue, as these depend on factors beyond our control, including platform algorithms, market conditions, and the Client's own business operations.
Only1Agency's liability for any claim arising from the services provided is limited to the amount paid by the Client for the specific service in question during the month the issue occurred.
9. Confidentiality
Both parties agree to keep confidential any non public business information shared during the course of the engagement, including strategies, pricing, account credentials, and internal communications.
10. Force Majeure
Only1Agency shall not be held liable for any delay or failure to perform its obligations resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, platform outages, third party service failures, or government restrictions.
11. Modifications to These Terms
Only1Agency reserves the right to update these Terms at any time. Continued use of our services after any changes constitutes acceptance of the revised Terms. Material changes affecting active monthly clients will be communicated in advance.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of the Grand Duchy of Luxembourg. Any dispute arising from these Terms or the services provided shall be subject to the exclusive jurisdiction of the courts of Luxembourg.
13. Contact
For any questions regarding these Terms, please contact us at:
Only1Agency S.à.r.l.-s
Email: info@only1agency.lu
Phone: +352 691 545 943 Website: www.only1agency.lu