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Privacy Policy

Last updated: July 22, 2026

Only1Agency S.à r.l.-s. ("Only1Agency", "we", "our") places great importance on the protection of your personal data. This policy explains what data we collect, why we use it, how long we keep it, and what your rights are.

1. Data Controller

The data controller is:

Only1Agency S.à r.l.-s.

18 route de Capellen

L-8279 Holzem, Luxembourg

E-mail: info@only1agency.lu

Phone: +352 691 545 943

2. Data We May Collect

Depending on your use of our site and our interactions, we may collect:

  • your first and last name;
  • your email address;
  • your phone number;
  • your company name;
  • the content of your request, messages, or project;
  • the information necessary to prepare a quote or to execute our services;
  • technical data, such as your IP address, device type, browser used, and browsing data, when necessary for the operation of the site or when you have consented.

We do not ask you to provide us with sensitive data, such as health data, religious beliefs, or similar information.

3. Why We Use Your Data

We use your personal data in order to:

  • respond to your contact, quote or appointment requests ;
  • exchange with you regarding your project ;
  • prepare, conclude and execute a service ;
  • ensure the follow-up of our business relationship ;
  • manage our accounting, our billing and our legal obligations ;
  • improve the security, operation and performance of our site ;
  • send you commercial communications only when permitted or when you have consented.

4. Legal bases for processing

We process your data when necessary :

  • for the execution of pre-contractual measures or a contract with you ;
  • to comply with our legal obligations, including accounting and tax obligations ;
  • to pursue our legitimate interests, including ensuring the security of our site, responding to your requests and developing our activities in a reasonable manner ;
  • on the basis of your consent, particularly for non-essential cookies or certain marketing communications.

You can withdraw your consent at any time, without affecting the legality of the processing carried out before this withdrawal.

5. Recipients of your data

Your data is accessible only to those who need it in the course of their duties at Only1Agency.

We can also call on trusted service providers, particularly for website hosting, email sending, customer relationship management, accounting, appointment scheduling tools, statistics, or communication services. These providers act according to our instructions and in compliance with applicable regulations.

We do not sell your personal data to third parties.

6. Transfers outside the European Union

Some of our technical service providers may process data outside the European Economic Area. In this case, we ensure that appropriate safeguards are in place, such as the standard contractual clauses approved by the European Commission or any other applicable legal mechanism.

7. Retention period

We retain your data only for as long as necessary for the purpose for which it was collected:

  • contact or quote requests without follow-up: up to 24 months after the last exchange;
  • customer data and documents related to a service: for the duration of the business relationship, then for the applicable legal retention periods;
  • accounting documents and invoices: for the duration imposed by applicable regulations;
  • data used for prospecting purposes: until you withdraw your consent or object, or after a reasonable period without interaction;
  • data related to cookies: according to their lifespan and your consent choices.

8. Your rights

In accordance with the GDPR, you can request:

  • access to your data;
  • the rectification of inaccurate or incomplete data;
  • the deletion of your data, when the legal conditions are met ;
  • the limitation of processing ;
  • the opposition to the processing of your data, particularly for commercial prospecting ;
  • the portability of your data when this right applies ;
  • the withdrawal of your consent at any time.

To exercise your rights, contact us at info@only1agency.lu. We may ask you for proof of identity when necessary to protect your data.

You can also file a complaint with the National Commission for Data Protection (CNPD).

9. Cookies

Our site may use cookies and similar technologies to ensure its proper functioning, measure its audience, remember your preferences, or enhance your experience.

Cookies strictly necessary for the operation of the site can be placed without consent. For other cookies, your consent is requested via our cookie banner. You can change your preferences at any time from the cookie settings of our site or from your browser.

10. Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure. However, no transmission or storage system on the Internet can guarantee absolute security.

11. Links to third-party sites

Our site may contain links to third-party sites or platforms, including social networks and Google Maps. These sites have their own privacy policies. Only1Agency is not responsible for their data protection practices.

12. Changes to this policy

We may update this policy when necessary, particularly in the event of changes to our services, tools, or regulations. The version published on this page is the one that applies.

This policy is established in accordance with the General Data Protection Regulation (GDPR).